What is the shipping process and how long will it take?
We offer free shipping across India for orders above ₹599. Orders are typically shipped within 3-5 working days and delivered within 2-10 working days (domestic). International delivery can take up to 10-15 working days.
How much is the shipping cost?
Shipping is free for orders above ₹599 within India. For international orders, shipping charges apply at checkout and may vary with bulk or special shipping.
Can I track my order?
Yes! Once your order ships, you’ll receive an email with tracking details so you can check its status online.
What happens if my order is delayed?
While we strive to meet delivery dates, occasional delays may happen due to circumstances beyond our control. You will be notified and can track your order.
What are the available payment methods?
We accept UPI, debit/credit cards, and Cash on Delivery (COD) for orders above ₹599. All transactions are securely processed.
Is my payment information secure?
Yes — industry-standard encryption and secure payment gateways protect your data.
Can I use a coupon or discount code?
Yes — apply valid coupon codes at checkout. Discounts will reflect before payment.
What is Cash on Delivery (COD)? COD is available for orders above ₹599 — pay in cash when your order is delivered.
How do I return an order?
Returns are accepted under conditions listed on the product page. After the return is processed, we'll issue a refund to your original payment method.
Can I exchange an item instead of returning it?
Yes — exchanges are possible for eligible products. Check the product page for details.
How do I get a refund for my returned item?
Refunds go back to your original payment source. For prepaid orders, this usually takes about 5 working days. For COD returns, provide bank details to receive refunds.
Is there a restocking fee? Usually no — but some cases (like opened items) may include restocking fees.
How can I reach THE LV8 customer support?
Email us at support@thelv8.com or call +91 93910 37716. Support hours are Monday–Friday, 9:00 AM to 6:00 PM.
Response time?
We strive to reply within 1 hour during support hours.
Where is your office?
Beside Govt 2BHK Apartments, Bhadurpally, Hyderabad — 500043, India.